Cancellation & Refund policy
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• Please contact our customer care via email or call.
• For 1 to 1 and subscriptions – Refunds validity up to one month only, for further queries contact admin@understandquran.com
• In case of shopping products, the customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
• Ensure to collect the correct and accurate return address from customer care.
• Pack the product properly and label the product with the order number, return address and your address.
• Follow the instructions of customer care carefully for packaging and returning the product using courier services.
• The product shall be considered for refund only if the product is in undamaged condition [there should be no scratches, no wear & tear, no dents etc.] and if you intimate us within 30 days of purchasing.
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A refund can be refused because of any of the following reasons.
2. No refund made on classes missed by students.
3. Refund on no classes taken but charges occurred will be entertained only within 1 month of students informing the admins.
4. Under any circumstances only 3 months’ refunds will be issued.
FAQ
Frequently Asked Questions
Our refund policy for online courses allows for refunds within a specific timeframe, typically 30 days from the purchase date. However, there may be certain conditions or exceptions that apply. Please refer to our detailed refund policy for more information.
Yes, there may be certain items or services that are non-refundable. This includes products that have been used, damaged, or are not returned in their original condition. Additionally, certain digital products or services may be non-refundable once downloaded or accessed.
If you cancel your subscription before the end of your billing cycle, you may be eligible for a prorated refund. However, please note that there may be specific terms and conditions associated with cancellations.
The processing time for refunds may vary depending on your payment method and the specific circumstances. We strive to process refunds as quickly as possible, but please allow for sufficient time for the refund to be reflected in your account.
In some cases, there may be fees associated with refunds, such as processing fees or restocking fees. These fees will be clearly communicated to you at the time of the refund request.
We encourage students to review the course content and descriptions carefully before making a purchase. If you are not satisfied with the course content, please contact our support team to discuss your concerns. We may be able to provide alternative solutions or assistance.